Refund policy

As we are a small business selling handmade items, Moogle Pottery does not offer returns, exchanges or refunds for lost packages or change of mind. Please ensure that you enter the correct full address when making a purchase to avoid any packages getting lost or being returned to us. 

In the case that your order is returned due to an incorrect or missing address, we can offer to resend the package, however, you’ll need to pay for shipping again.

Damaged Items

Moogle Pottery is not responsible for any lost, stolen or damaged parcels. If your item arrives broken, defective or you have received the wrong item, please contact us immediately at moogle.pottery@gmail.com with pictures of your order and packaging and we will get back to you with a solution. We always try our best to pack your order as safely as possible to avoid damage, but sometimes things can happen during postage that are out of our control.